Support

One person reads this inbox: support@safefoodscanner.com. Expect a reply within a couple of days.

Report a label it read wrongly

This is the most useful message you can send, and it improves the app for everyone. Tell us what the pack said and what SafeFood said, and attach the photograph if you still have it — the app keeps recent scans, and the share button on a result copies the transcription and the verdict together.

We may ask to use your report as a test case. Your message and attachments are sent only when you choose to contact us. Separately, the server keeps limited technical records to diagnose scan failures; the privacy policy explains what they contain.

Manage or cancel a subscription

Subscriptions are billed by Apple, not by us, so they are managed in Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the trial or billing period ends. Paid access normally continues to the end of the paid period; a free trial may end when you cancel it. Refunds are handled by Apple through reportaproblem.apple.com; we can point you in the right direction but cannot issue one ourselves.

Delete your data

Your scan history and its photographs live on your phone, so deleting the app deletes its local history. You can also use Clear history in Settings. The Keychain installation identifier may survive reinstalling. We keep installation, quota, subscription and security records; email us with the identifier shown in Settings to request deletion. Deleting the app or data does not cancel an Apple subscription. To stop the AI reading entirely, withdraw consent in Settings — no email needed.

A reminder about what a reading is

SafeFood reads the label, not the food. It cannot detect cross-contact, it quotes “may contain” warnings without grading them, and an AI can misread. Always check the pack yourself. If something looks wrong, trust the pack — and then tell us.